These terms and conditions pertain to rewards ordered on this site as part of the RediRewards ®program. For a complete list of RediRewards Terms and Conditions refer to redroof.com.
1. eGift cards
1. a. Are subject to the merchant’s terms and conditions.
1. b. An email address is required in your online account to order an eGift card.
1. c.eGift card redemptions cannot be cancelled after they are placed. eGift cards may not be resent if lost.
1. d. eGift card orders are fulfilled within the Order History section of your program. The Order Details section will include your digital code and/or redemption instructions.
2.a Merchandise ordered on redroof.online-rewards.com will be shipped to the member according to the terms and conditions of that specific merchandise disclosed on redroof.online-rewards.com.
2.b Merchandise will be shipped to the address on the member account. It is the sole responsibility of the member to maintain an accurate shipping address on their account. For security purposes, gift cards cannot be shipped to a PO Box or non-US address.
2.c Merchandise items are generally delivered within 1-3 weeks of placing the order. Some items may take up to 4 weeks.
2.d.If Online Rewards anticipates a delay with your order greater than 3 weeks, you will be contacted via email. At that point you will have the option to cancel the order to receive a refund for the value of the item if the order has not shipped by the time the cancellation request is received.
3. Catalog Substitutions
Due to new product introductions throughout the year, certain models are discontinued and replaced by items of equal or greater value. Online Rewards reserves the right to withdraw any product offering from the program catalog and introduce suitable substitute items if available.
4. Tracking Orders
You can track the status of your order by visiting the Account section of the program website. In some circumstances, online tracking information is not available, depending upon the shipper used.
5. Returns and Exchanges
Items can be returned within 15 days of receipt. All returns must be unopened, in the original packaging. Return requests must be submitted in writing using the help form. Please include your order number, description of product and reason for the return. We will contact you with an Return Merchandise Authorization form and instructions. All shipping costs for returns are at your expense. A restocking fee of up to 20% may apply for certain items. Any restocking fees will be deducted from your account, once the points are refunded. All returns must be shipped through either UPS, FedEx or DHL and tracking information provided. Please review your address carefully before placing an order. Orders returned due to incorrect address are subject to a restock fee.
6. Defective Merchandise
If an item is defective and you submit a claim within 15 days of receipt of the item, the item will be replaced at no charge. Please complete the help form and include the order number, description of the product and description of the problem. Once you have submitted a claim for defective merchandise, we will contact you with an Return Merchandise Authorization for and instructions. We will require that you return the item in the original packaging. Items that are returned without the original packaging will not be accepted. Once the defective item has been received, a replacement will be sent out.
7. Damaged In Transit
If an item is delivered and the packaging is damaged, please do not accept the package and complete the help form immediately. Include your order number, description of the product and nature of damage. Once you have submitted a claim for the replacement of an item that has been damaged in transit, we will contact you with additional instructions. Items damaged in transit will be returned to the manufacturer and a replacement sent out at no charge or your points will be refunded.
Online Rewards aims to process your order and ship your reward to you as quickly as possible. While we will try everything we can to assist with cancelling an order, often times we are not able to stop the order once it has been placed. Please review all orders prior to submitting to be sure the item(s) chosen are satisfactory.